Frequently Asked Questions

To download Pro, please open the Play Store app, go to My Apps & Games and you can download the aCar Pro Unlocker here. You can sort alphabetically to find it more easily. If you do not find it, please look in your Purchased apps list.

We have pulled the unlocker from sale, so you will not be able to find it by searching the app store, but you will be able to download it by following the above directions.

I am a donor via the old PayPal system, but I've forgotten my Donation ID and cannot upgrade to Pro! How do I retrieve it?

Tap the Upgrade to Pro! icon on the Console to be redirected to the Upgrade to Pro! screen. Scroll down and tap the I am a donor button. Select the I want to use the old registration option and tap the I've forgotten my Donation ID! button.

To enter the Donation ID, you will need to be signed into Fuelly with aCar.

Import/Export & Backup/Restore

I have records in a CSV file that have been export from Excel (or some other software/application) and I would like to bring them into aCar. What should I do?

Once inside the Import/Export Center, scroll down to the Import block. If the name of the software or application your records originated from is listed, tap the corresponding icon to import your records. If not, tap the Plain CSV (Excel/Office) icon instead.

The Plain CSV Import option will provide you with a dynamic column-field mapping tool to help import any type of standard CSV file you may have. Please be sure to read the help and usage tips listed in order to ensure a successful import.

What fields/columns does aCar import from using the Plain CSV Import screen?

Any of the input fields (with the exception of those that are calculated) listed in aCar can be mapped and imported via the dynamic column-field mapping tool available using the Plain CSV Import option.

Where does aCar expect to find the CSV files to import from?

The CSV files must be stored within the zonewalker-acar directory in the local storage of your phone/tablet (either on the SD-Card or in internal storage, depending on the device brand/model).

I have made a backup of my data (or exported it), but I don't know where the files are stored. Where are they?

All backups are stored within the zonewalker-acar directory in the local storage of your phone/tablet (either on the SD-Card or in internal storage, depending on the device brand/model).

My backups (or exported CSV files) exist in the proper directory on my SD-Card and my phone/tablet is NOT connected to my computer, but aCar cannot see any of them to restore or import from! Where are they?

Some phones have their internal storage set as the primary one. aCar searches for your files on the internal storage of the device rather than the SD-Card. This means you should copy your files to the zonewalker-acar directory inside the local storage so that aCar can see/read them.

How do I move to a new phone or tablet?

If you're using the PRO edition:

Start by launching aCar on your device.
Go to the Import/Export Center and perform a full backup of your data.
Connect your old phone/tablet to your computer and copy the content of the following directory from your old SD-Card (or from internal storage, depending on the brand/model of your phone/tablet) to the new one: /zonewalker-acar/*.abp
Install aCar on your new phone/tablet and launch it.
You should get an auto restore dialog right after the launch.
Chose the backup file you're going to restore from...and done!
Upgrade to Pro on your new phone/tablet.
If you somehow manager to miss the auto restore dialog, simply return to the Import/Export Center and manually restore your backup from there.
It is safe to uninstall aCar from the old phone/tablet once your new phone/tablet has fully restored your records.

If you're using the FREE edition:

Connect your old phone/tablet to your computer.
Copy the content of the following directory, where your automatic backup files are stored, from your old SD-Card (or from internal storage, depending on the brand/model of your phone/tablet) to the new one: /zonewalker-acar/*.abp
Install aCar on your new phone/tablet and launch it.
You should get an auto restore dialog right after the launch.
Chose the backup file you're going to restore from...and done!
It is safe to uninstall aCar from the old phone/tablet once your new phone/tablet has fully restored your records.

My phone/tablet comes with internal storage only and doesn't have an SD-card. Where should I copy my backups (from my old phone tablet) to restore my data from?

You should copy your backup files to the zonewalker-acar directory on the internal storage of your phone/tablet.

I have performed a backup of my data (or exported my data) and have sent it to Dropbox, Google Drive, or an email inbox. How can I tell aCar to access that file to restore/import it again?

Unfortunately, aCar cannot access your Dropbox, Google Drive or email inbox directly. To solve this, manually copy your backup file to the zonewalker-acar directory on the internal storage of your phone/tablet or the SD-Card (depending on the model/brand of your device).

Calculations & Statistics

Why doesn't the last fuel-up record have a Fuel Efficiency (MPG) calculation assigned to it?

By default, the Fuel Efficiency Calculation method is set to assign fuel efficiency to the previous fuel-up record. To change this, go into application Settings and change the Fuel Efficiency Calculation method to Current Record.

Fuel Efficiency calculations will also not appear on your current fuel-up if your previous fuel-up was marked Partial.

Why don't I see any fuel efficiency (MPG) calculations even though I've entered a couple of fuel-up records?

Each partial fuel-up or a group of continuous partial fuel-ups must be surrounded by two (2) FULL TANK fuel-up records (i.e. no non-partial and non-missed fuel-ups). To function correctly, the Fuel Efficiency calculation formula requires full tank records. Additionally, any fuel-up record marked as a missed fuel-up breaks continuity of the records. As a result, fuel efficiency cannot be calculated in such cases.

How is the total cost of a trip calculated?

Any expense record you enter between the start [odometer] and end [odometer] of a trip will be included as part of the cost. Additionally, the average cost of fuel-ups and services per distance unit (i.e. mile) will be applied to the trip length and will be calculated as part of the total cost of the trip.

Data Entry

I'm entering a new fuel-up/service/expense record, but aCar won't save it because it's not in sync with sibling records. What does this mean?

aCar records must exist in-sync with one another to function properly. For example, if you have an existing record dated May 15, 2013 with an odometer reading of 85,780 (mi), you CANNOT enter a new record dated May 15, 2013 with an odometer reading less than that of the previous record (i.e. 85,458 mi). In the same token, if your odometer reading is greater than that of the previous entry, the calendar date you enter must be either the same or later than the date of the previous entry.

What is a partial fuel-up and when should I mark my fuel-up record as partial?

Partial fuel-ups act as a marker to assist in the fuel efficiency (MPG) calculation process. A partial fuel-up means you have not filled your tank to the maximum, regardless of how much fuel was in the tank previously.

When should I mark my fuel-up record as a Missed-FillUp and what is it for?

Missed-FillUps act as a marker to assist in the fuel efficiency (MPG) calculation process (it resets the statistics from that record and starts over). MissedFuel-Ups mean you performed fuel-ups without entering them before the current record (and don't ever plan on doing so).

How do I record my fuel-ups, services and expenses during a trip?

Simply start your trip record and start recording fuel-ups, services and expenses. Once you have completed your trip, finish your trip record by entering in the end odometer reading. From there, go to the Browse Records screen, find that particular trip record and tap it to view the details. Scroll down to the bottom of the screen to find the costs associated with that particular trip.

Data Manipulation: Edit & Delete

How do I edit vehicle information once it's been entered/saved?

From the Console, tap the Vehicle Details icon. To select your desired vehicle, tap the name of the current vehicle the header. A dropdown menu will appear listing all the vehicles you have entered. Select the appropriate vehicle, then click the Pencil icon to make edits and Save when complete. For further information, visit the Vehicle Details section in the user guide.

How do I delete a vehicle?

From the Console, tap the Vehicle Details icon. To select your desired vehicle, tap the name of the current vehicle the header. A dropdown menu will appear listing all the vehicles you have entered. Select the appropriate vehicle, then click the icon to see the Delete option. Remember, deleting a vehicle removes all vehicle information from your account. This action is permanent and cannot be undone. For further information, visit the Vehicle Details section in the user guide.

How do I edit my fuel-up, service, expense or trip records?

See Browsing Existing Records to learn how to make edits to your records.

How do I delete my fuelup, service, expense or trip records?

See Browsing Existing Records to learn how to delete your records. Alternatively, you can tap on the desired record inside the Browsing Existing Records screen and select the icon to view the Delete option.

How do I edit or delete items from the following lists: Payment Type, Fueling Station Brand/Address, Service Center Name/Address, Expense Center Name/Address, Trip Purpose, Trip Client, Trip Location, Tags?

Presently, once items have been entered in once of the above lists they cannot be removed from the list itself. To make an edit or remove an item, we suggest searching for the appropriate record (using Browse Records) containing the item or items and either correct/delete it. The list will update automatically once the information has been saved.

Customization

How do I edit/customize the service reminders for a particular field?

Tap the Reminders icon on the Console. Tap the vehicle name in the header to select the appropriate vehicle. Once you have selected the appropriate vehicle tap the the icon to make edits.

I'm searching for a service, expense, fuel type or trip type that is not found in the built-on list. How do I add it?

Tap the More Options icon on the Console to go to the Advanced Dashboard screen. Select Fuel Types, Services, Expenses or Trip Types from underneath the Type Management header. Select the icon to add a new option. You can also long tap on any existing item to make edits or adjustments.

Widgets

I want to put an aCar Widget on my home screen, but I can't find any of the aCar Widgets in the widgets list.

Widgets are only available when aCar is installed on the internal memory of your phone/tablet and NOT on the SD-Card.

I've been using an aCar Widget on my home screen, but it has disappeared. What happened to it?

Either you've uninstalled aCar, or you've moved it from the internal memory of your phone/tablet to the SD-Card. Widgets are only available when aCar is installed on the internal memory of your phone/tablet and NOT on the SD-Card.

Supported Platforms

What mobile platforms can be used with the aCar application?

aCar is currently available on the Android (2.1+) platform and devices.

Is there any plan to port aCar to additional platforms in the future (iOS/iPhone/iPad/Windows/Etc.)?

Porting to other platforms is part of our long term plan. However, we do not have a current release date at this time.

I want to access/modify my data on my computer or on the web. Is there any website or PC support available?

Website integration (accessing data both on the web and your PC) is part of our long term plan. However, we do not have a completion date at this time.

New Features & Improvements

I have more than one mobile device and want to keep my data synchronized across all of them. Is synchronization support available?

Online data synchronization is not currently supported, but rest-assured we are working on an online data synchronization and backup solution. Unfortunately, we do not have a completion date at this time.

Is there any plan for supporting hour-based engines?

Yes, but we do not have a completion date at this time.

Is there any plan for supporting bi-fuel vehicles?

Yes, but we do not have a completion date at this time.

Miscellaneous

I've sold my vehicle and no longer wish to receive reminders for it on my aCar app. How do I get rid of them?

Retiring your vehicle retains all of that vehicle's stats and logs, even though you may no longer be driving it. You can reactivate vehicles at any time by simply clicking the icon in the Vehicle Details screen and selecting Activate.

Why don't I see any active service reminders (in the Reminders Center) even though I have already set them up for my vehicle?

You need to input at least one service record (for the service type you wish to be reminded of) in order for aCar to keep track of future reminders.

I've already upgraded to Pro, but I can't see find the option that allows me to change the language/locale. Where is it?

First, make sure aCar supports your desired language. Presently, aCar supports Czech, Danish, French, German, Greek, Hungarian, Italian, Polish, Portuguese, Russian, Slovak and Spanish languages -- with more to come.

To change the language, tap the icon from the Console and select Settings. Tap Units, Language & Formats underneath the General header to change your desired language. If you're still having trouble, try changing the language in your phone/tablet Settings as aCar will default to device settings in certain instances.

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